Terms of Service

1. Acceptance of Terms

By creating an account or using any part of the Invollo platform (“Service”), you (“User” or “you”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are using Invollo on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree with these Terms, you must not use the Service.

2. Description of Service

Invollo provides a cloud-based platform for invoice creation, GST billing, client management, payment tracking, e-invoice generation, e-way bills, and related business financial tools for Indian businesses. Certain plans include WhatsApp-based communication features powered by the WhatsApp Business API.

3. Eligibility & Account Registration

• You must be at least 18 years old and legally capable of entering into contracts under Indian law.
• You must provide accurate, current, and complete registration information and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at [email protected] of any unauthorized access.
• One person or legal entity may not maintain more than one free account.

4. Subscription Plans & Payments

• Invollo offers free and paid subscription tiers. Pricing is listed on our Pricing page and may change with 30 days' notice.
• Paid plans are billed monthly or annually in advance. All amounts are in Indian Rupees (INR) and inclusive of applicable GST.
• Payments are processed by our third-party payment gateway. We do not store your card details.
• Subscriptions auto-renew unless cancelled before the renewal date. You may cancel at any time; access continues until the end of the paid period.
• No refunds are issued for partial periods unless required by applicable law.

5. WhatsApp Business API – Terms of Use

Invollo integrates with the WhatsApp Business API provided by Meta Platforms, Inc. Use of WhatsApp features within Invollo is subject to additional terms:

5.1 User Obligations

• Opt-in consent: You must obtain explicit, documented opt-in consent from each recipient before sending them WhatsApp messages through Invollo. Consent must be obtained through channels outside of WhatsApp (e.g., your website, sign-up form, or invoice agreement).
• Permitted message types: You may only use Invollo's WhatsApp features to send transactional messages directly related to your business relationship with the recipient — such as invoice notifications, payment receipts, payment reminders, and delivery confirmations.
• Prohibited content: You must not send promotional messages, bulk marketing, spam, unsolicited content, illegal content, or anything that violates Meta's WhatsApp Business Policy or Acceptable Use Policy.
• Opt-out: You must honour opt-out requests promptly. Invollo will automatically suppress future messages to recipients who reply “STOP” or otherwise opt out via WhatsApp.
• Accurate sender identity: You must not misrepresent your identity or business in WhatsApp messages.

5.2 Meta's Policies

By using Invollo's WhatsApp features, you agree that Meta Platforms may process message data as described in Meta's Privacy Policy. Invollo is not responsible for WhatsApp service outages, changes to WhatsApp's API, or actions taken by Meta against your WhatsApp Business account.

5.3 Message Limits & Quality

WhatsApp enforces messaging tier limits based on account quality ratings. Invollo will facilitate your approved message volume but cannot guarantee delivery if Meta restricts or suspends your WhatsApp Business account due to policy violations, poor quality ratings, or spam reports.

5.4 Suspension of WhatsApp Features

Invollo reserves the right to immediately suspend access to WhatsApp messaging features if we determine, or are notified by Meta, that your account is sending non-compliant messages, generating excessive spam reports, or otherwise violating these Terms or Meta's policies.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send spam, phishing, or fraudulent communications
• Upload malicious code, viruses, or interfere with the platform's integrity
• Circumvent usage limits, access controls, or security measures
• Scrape or extract data from the platform without authorisation
• Impersonate another person or business
• Use the platform for any purpose other than legitimate business invoicing and communication

7. Intellectual Property

All software, designs, trademarks, and content comprising the Invollo platform are owned by or licensed to Invollo. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription. You retain ownership of your business data (invoices, client records, etc.).

8. Data & Privacy

Your use of the Service is governed by our Privacy Policy, incorporated herein by reference. You are the data controller for your clients' personal data processed through Invollo; we act as your data processor.

9. Service Availability & Modifications

We strive for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice. Scheduled maintenance will be communicated in advance where possible.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Invollo does not warrant the accuracy of GST calculations or tax filings generated by the platform; you remain responsible for verifying compliance with applicable tax law.

11. Limitation of Liability

To the maximum extent permitted by law, Invollo's aggregate liability for any claims arising out of or related to the Service shall not exceed the amount you paid to Invollo in the 12 months preceding the claim. Invollo is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Invollo and its officers, directors, and employees from any claims, damages, or expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including WhatsApp recipients' rights; or (d) any content or data you submit through the platform.

13. Termination

Either party may terminate the agreement at any time. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or at Meta's request regarding WhatsApp policy violations. Upon termination, you may export your data within 30 days, after which it will be deleted subject to legal retention requirements.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the effective date. Continued use of the Service after changes take effect constitutes acceptance. If you disagree with revised Terms, you may terminate your account before the effective date.

16. Contact